Glider stops playing after a few tracks

[NoMorePeas]

Hi. My wife & I both use Glider (1.10.0) on our iPads (latest IOS) to play from our NAS to a Cyrus Streamer - not at the same time obviously!
Despite identical versions and up to date sync and indexing, my wife’s player stops playing after sometimes one, sometimes up to four tracks. It plays to the end of a track but fails to move on in the queue.
The queue is still there and the streamer remains connected.
She is able to resume playing by selecting a song in the queue.

Oddly, if I use the app on my iPad I have no issues - and thats playing the same albums or playlists. Any ideas? (I haven’t tried deleting the app and re-downloading from the app store yet).

[joe]

I’m thinking that even though you’re not using them at the same time, the two controllers may be interfering with one another.

Let’s try an experiment to force quit the Glider app on your iPad (or shut your iPad down), and then see if your wife’s iPad has the same trouble.

[NoMorePeas]

I will try that out and report back. It is interesting you say that because, although my app was shut down, when I opened it on the iPad to simply view the version etc for his post it apparently overrode my wife’s control and started playing from my previous queue, much to her annoyance lol!

[joe]

Yes, multiple control points can get tricky. Since Glider runs in the background (to enable lock screen controls and continuous playback through the queue), the only way to truly shut down the app is to force close it (https://support.apple.com/en-us/HT201330).

[NoMorePeas]

Hi. Yes been force closing the apps.
So, with my app closed (indeed with iPad shut down) wife’s iPad continues to stop playing after random few tracks. Tried deleting app and reinstalling. Same. Weird.
Close hers, start mine and plays fine. (Used to work fine on both previously btw. Not sure what has changed cos we are both on identical versions of iOS and the app.
For info, hers stops at the end of say, 2nd, 3rd, 4th maybe 5th track of a queue regardless of playlist or album or straight or random play.
When it occurs, if she presses the play button it shows Error 701. However if she presses any track in the queue it will resume playing. So currently she is using it like that - every few tracks it stops and she has to go select from the queue. Or if I’m here - use mine!
I’m going to see what happens if we use our iPhones instead, see if it’s just one iPad with the issue, but I’m guessing it’s all to do with it not really being designed to operate as a multi app environment.

[joe]

OK, let’s try another experiment then. Instead of force quitting the Glider app on your iPad, simply switch the output to your iPad speaker. It could be that your Cyrus player doesn’t like multiple DLNA connections to be open at once, so choosing a different output will force the connection to be explicitly closed.

[NoMorePeas]

So I ensured that all other devices with the app were either shut or off and had iPad/ iPhone selected as output. The iPad mini4 stopped again after a few tracks using Glider.
I thought I had solved it when I did a soft reset. It ran ok on the session. But failed again next day. I also did a hard reset (which got me into trouble - I thought data was retained but her personal playlists were emptied. Ouch. Playlists created on the NAS are still showing obviously - is there a way of saving personal playlists or are they just in current memory of the device?)
Hard reset didn’t work either. I confirmed my iPad runs just fine with Glider.
I did notice tonight that her iPad seems to be dropping the connection to the Cyrus Streamer. In fact, when I tried to choose the output again Glider couldn’t see it. However, on the same iPad, I checked and it was seen by DS Music and the Cyrus App, (unless it reappeared while I opened them…) . Again, these issues only appear on the wife’s iPad mini4. So maybe it’s just developed a fault. Uh. PS, both updated to 1.11.0

[joe]

I thought data was retained but her personal playlists were emptied. Ouch. Playlists created on the NAS are still showing obviously - is there a way of saving personal playlists or are they just in current memory of the device?)

I’m sorry to hear that! I know how frustrating it can be to lose a playlist you’ve carefully curated. We actually do attempt to store Glider-created playlists in your iCloud storage, which should persist across reinstalls of the app. Is it possible that no Apple ID is logged in on your iPad, or that the user’s iCloud storage is completely full?

Do you possibly have multiple WiFi networks at home that your wife’s iPad may be switching to? Do you have any similar issues while using any other control point app on that iPad (mconnect lite, 8Player lite, etc.)

[NoMorePeas]

Hi. Experimented over last few days. Bottom line is it’s just the one device that has the issue with Glider. (ie stops playing after completion of about 4 or 5 tracks). My iPhone and iPad and her iPhone no problems. Her iPad works ok with DS Audio & the Cyrus apps. Glider on her iPad will send music from our NAS to an Apple TV ok. So it’s just Glider to the Cyrus on her device only. Using our 5ghz or 2.5 ghz WiFi makes no difference. When it stops, pressing play creates an error code 701, pressing next track in queue sometimes reconnects ok but sometimes shows Stream as offline and it does not reappear in device list for a little while. Since all others devices work ok I can only imagine something is odd about her iPad that has occurred in recent weeks. If I discover any other clues I’ll let you know, but many thanks for trying. Cheers.

[joe]

Thanks for the followup, and please let us know if you start to believe Glider is to blame here